Sup­port

There is no gene­ral ans­wer to this que­stion, as it depends very much on the valu­ables you want to store and pro­tect in the safe. The more valuable the con­tents, the hig­her the secu­rity level of the safe should be and the more expen­sive it will be.

It is important to con­sider that purcha­sing a safe is an invest­ment. It is worth spen­ding a bit more money to get a high-qua­lity and, above all, dura­ble pro­duct that relia­bly pro­tects the valuable con­tents. Ease of use and an inte­rior lay­out that suits your needs are also important cri­te­ria, so you actively use the safe and keep your valu­ables secure. The same prin­ci­ple applies when buy­ing a safe: if you buy cheap, you buy twice. Or worse, with more serious con­se­quen­ces: if you buy cheap, you might get rob­bed before buy­ing again. The­r­e­fore, tho­roughly inform yours­elf before purcha­sing and seek detailed advice.

The purchase of a safe is advi­sa­ble when you want to store items of signi­fi­cant finan­cial or emo­tio­nal value at home. This can include watches, jewelry, cash, family heir­looms, or other irre­placeable mementos. For gun owners, a safe is also a sui­ta­ble sto­rage place where not only fire­arms but also other valuable items can be stored respon­si­bly and secu­rely.

On the one hand, a safe pro­tects against theft; on the other hand, it is also often used to store important or pri­vate docu­ments inde­pendently and inac­ce­s­si­bly to unaut­ho­ri­sed per­sons. Alt­hough most valu­ables can be insu­red, they are not neces­s­a­rily replaceable, despite the amount of money you receive in the event of theft. A safe is a relia­bly pro­tec­ted and secure place to store them. As an owner, you can rest assu­red during your absence that no one can steal your most valuable pos­ses­si­ons.

Find out more about the bene­fits of a safe here.

It is impos­si­ble to judge how secure a safe is based on its appear­ance alone. The­r­e­fore, when purcha­sing a safe, you should ensure that it is cer­ti­fied accor­ding to the Euro­pean stan­dard EN-1143–1. You can reco­gnize this by the plaque atta­ched to the inside of the safe’s door. Addi­tio­nally, seek advice from pro­fes­sio­nal per­son­nel to find the appro­priate secu­rity level accor­ding to your requi­re­ments. To pro­vide maxi­mum pro­tec­tion for your valu­ables, the safe should also be pro­fes­sio­nally instal­led and ancho­red.

Read here in detail what you should defi­ni­tely pay atten­tion to when buy­ing a safe.

This pro­blem may have various cau­ses. To help resolve the issue, please do the fol­lo­wing:

• Before ente­ring the code, turn the ope­ning handle upward into the clo­sed posi­tion. This allows you to make sure no force is exer­ted on the bolt­work and the lock can open wit­hout any issues. Re-enter your code and try to open the safe.
• Change the bat­tery in your lock. You should also check the expiry date of the new bat­tery used. Once you have repla­ced the bat­tery, re-enter your code and try to open the safe.
• There’s one more option left: is your code really cor­rect? If that’s the case and the mea­su­res above haven’t worked, call our ser­vice team.

For secu­rity rea­sons, we do not have a master code your safe can be ope­ned with, which is why it’s extre­mely important that the code is stored with a notary in order to pre­serve it even when the safe owner can no lon­ger dis­c­lose the pass­word (e.g. in the event of their death).

If you have for­got­ten your code and there is no lon­ger any hope of your remem­be­ring it, all that’s left for us to do is drill open the safe. This must be done carefully and pro­fes­sio­nally by our ser­vice team. Owing to the high secu­rity and com­ple­xity of our safes, this pro­cess is very labo­rious and takes seve­ral hours.

Choose the lock with the bat­tery you’d like to change.

Pri­mor 1000 / 3000

Axes­sor USB

Axes­sor IP

Paxos Advance IP

Important: once you have chan­ged the code, always test the lock when the door is open!

Pri­mor 1000 / 3000

Axes­sor USB

Axes­sor IP

Paxos Advance IP

Test­ing accor­ding to the inter­na­tio­nally reco­gnized stan­dard EN 1143–1 cer­ti­fies safes in their resi­stance grade. When purcha­sing a safe, cer­ti­fi­ca­tion is an important and essen­tial cri­ter­ion. It gua­ran­tees the end cus­to­mer that the safe pro­vi­des the desi­red pro­tec­tion against burglary. A cer­ti­fied safe is also a pre­re­qui­site when taking out insu­rance for the con­tents of the safe. The cer­ti­fi­ca­tion is car­ried out by an accre­di­ted and inde­pen­dent test­ing insti­tute, such as Vds or ECBS, and is indi­ca­ted by a plaque on the inside of the safe’s door. Read more about the EN 1143–1 stan­dard and the cer­ti­fi­ca­tion pro­cess here.

The secu­rity levels defi­ned in the Euro­pean stan­dard EN 1143–1, also known as resi­stance gra­des or clas­ses, range from 0 to 10. Level 0 is the lowest, and level 10 is the hig­hest resi­stance grade. The secu­rity level of a cer­ti­fied safe con­firms its resi­stance against burglary. The burglary pro­tec­tion increa­ses expo­nen­ti­ally across the resi­stance gra­des. For exam­ple, a safe with secu­rity level 5 is alre­ady 31 times more resi­stant than a cer­ti­fied safe with level 2. The curr­ently hig­hest cer­ti­fied safe available for purchase is the WALDIS Ultra with resi­stance grade 7 CD. The “CD” addi­tion stands for “core drill”, an addi­tio­nal test that expli­ci­tly exami­nes the safe’s resi­stance against attacks with dia­mond core drills.

The insura­ble value you can store in your safe depends on its resi­stance grade and your own insu­rance cover. Gene­rally spea­king, the hig­her the resi­stance grade, the hig­her the insura­ble amount.  The fol­lo­wing infor­ma­tion applies as a guide:

The secu­rity of a safe is indi­ca­ted by the so-cal­led resi­stance grade, which is tested and cer­ti­fied accor­ding to the Euro­pean stan­dard EN 1143–1. In theory, the resi­stance gra­des range from 0 to 10 and are often given in Roman nume­rals (l to X). The resi­stance of the safe, i.e. how long it can with­stand an attack, increa­ses expo­nen­ti­ally with the resi­stance grade. Resi­stance gra­des from 1 to 5 are com­mon. 7 CD is curr­ently the most secure safe in the world. It bears the name WALDIS Ultra and was desi­gned by WALDIS Tresore AG in Rüm­lang and is also manu­fac­tu­red here in Switz­er­land.

Of course, when you move house, your safe can move with you. In that event, pro­fes­sio­nal assem­bly and ancho­ring are cru­cial for ensu­ring secu­rity. That’s why it’s important that this type of move is per­for­med by experts. Our fit­ters are happy to help with this.

Once you’ve pla­ced your order, you will receive your safe within six to eight weeks. We put every effort into deli­ve­ring our safes within the spe­ci­fied period. In excep­tio­nal cases, such as par­ti­cu­larly labo­rious spe­cial designs, the spe­ci­fied period may be exce­e­ded. In that case, howe­ver, we will inform you in advance.

Express deli­veries are also available on request.

The best place for a safe is where you need it most. For exam­ple, if you mainly store watches and jewel­lery in the safe, the dres­sing room would be a sui­ta­ble loca­tion. Essen­ti­ally, we recom­mend not hiding the safe but pla­cing it where it is cle­arly visi­ble. In the event of a break-in, burglars will focus on the safe and the rest of the house will remain uns­ca­thed. This pre­vents major damage to pro­perty and mini­mi­ses the deva­sta­tion. When choo­sing a loca­tion, it is important that the safe can be firmly ancho­red to the floor and rear wall. Con­crete walls and flo­ors are ideal for this. It must also be checked in advance that there are no cables near the drill holes. It must also be ensu­red that the load-bea­ring capa­city of the sub­strate is suf­fi­ci­ent. The instal­la­tion and ancho­ring of the safe should always be car­ried out by spe­cia­li­sed per­son­nel. This is also important for insu­rance rea­sons.

We will be happy to pro­vide com­pre­hen­sive advice on site or by tele­phone when choo­sing your safe loca­tion. The posi­tio­ning is cru­cial for cor­rectly fixing the safe in place and plays a key role in ensu­ring secu­rity.

Make an appoint­ment for your per­so­nal con­sul­ta­tion here.

We have our own assem­bly team spe­cia­li­sing in safe trans­port and assem­bly. Owing to the safes’ heavy weight, pre­cise plan­ning and spe­cia­list instal­la­tion are essen­tial to mini­mise risks. This also inclu­des the orga­ni­sa­tion of any auxi­liary resour­ces, such as a crane. Our plan­ning depart­ment will get in touch with you to arrange the smooth instal­la­tion of your safe.