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FAQ
General safe questions
There is no general answer to this question, as it depends very much on the valuables you want to store and protect in the safe. The more valuable the contents, the higher the security level of the safe should be and the more expensive it will be.
It is important to consider that purchasing a safe is an investment. It is worth spending a bit more money to get a high-quality and, above all, durable product that reliably protects the valuable contents. Ease of use and an interior layout that suits your needs are also important criteria, so you actively use the safe and keep your valuables secure. The same principle applies when buying a safe: if you buy cheap, you buy twice. Or worse, with more serious consequences: if you buy cheap, you might get robbed before buying again. Therefore, thoroughly inform yourself before purchasing and seek detailed advice.
The purchase of a safe is advisable when you want to store items of significant financial or emotional value at home. This can include watches, jewelry, cash, family heirlooms, or other irreplaceable mementos. For gun owners, a safe is also a suitable storage place where not only firearms but also other valuable items can be stored responsibly and securely.
On the one hand, a safe protects against theft; on the other hand, it is also often used to store important or private documents independently and inaccessibly to unauthorised persons. Although most valuables can be insured, they are not necessarily replaceable, despite the amount of money you receive in the event of theft. A safe is a reliably protected and secure place to store them. As an owner, you can rest assured during your absence that no one can steal your most valuable possessions.
Find out more about the benefits of a safe here.
It is impossible to judge how secure a safe is based on its appearance alone. Therefore, when purchasing a safe, you should ensure that it is certified according to the European standard EN-1143–1. You can recognize this by the plaque attached to the inside of the safe’s door. Additionally, seek advice from professional personnel to find the appropriate security level according to your requirements. To provide maximum protection for your valuables, the safe should also be professionally installed and anchored.
Read here in detail what you should definitely pay attention to when buying a safe.
Safe and safe lock operation
This problem may have various causes. To help resolve the issue, please do the following:
- Before entering the code, turn the opening handle upward into the closed position. This allows you to make sure no force is exerted on the boltwork and the lock can open without any issues. Re-enter your code and try to open the safe.
- Change the battery in your lock. You should also check the expiry date of the new battery used. Once you have replaced the battery, re-enter your code and try to open the safe.
- There’s one more option left: is your code really correct? If that’s the case and the measures above haven’t worked, call our service team.
For security reasons, we do not have a master code your safe can be opened with, which is why it’s extremely important that the code is stored with a notary in order to preserve it even when the safe owner can no longer disclose the password (e.g. in the event of their death).
If you have forgotten your code and there is no longer any hope of your remembering it, all that’s left for us to do is drill open the safe. This must be done carefully and professionally by our service team. Owing to the high security and complexity of our safes, this process is very laborious and takes several hours.
Choose the lock with the battery you’d like to change.
Important: once you have changed the code, always test the lock when the door is open!
Resistance grade and certification
Testing according to the internationally recognized standard EN 1143–1 certifies safes in their resistance grade. When purchasing a safe, certification is an important and essential criterion. It guarantees the end customer that the safe provides the desired protection against burglary. A certified safe is also a prerequisite when taking out insurance for the contents of the safe. The certification is carried out by an accredited and independent testing institute, such as Vds or ECBS, and is indicated by a plaque on the inside of the safe’s door. Read more about the EN 1143–1 standard and the certification process here.
The security levels defined in the European standard EN 1143–1, also known as resistance grades or classes, range from 0 to 10. Level 0 is the lowest, and level 10 is the highest resistance grade. The security level of a certified safe confirms its resistance against burglary. The burglary protection increases exponentially across the resistance grades. For example, a safe with security level 5 is already 31 times more resistant than a certified safe with level 2. The currently highest certified safe available for purchase is the WALDIS Ultra with resistance grade 7 CD. The “CD” addition stands for “core drill”, an additional test that explicitly examines the safe’s resistance against attacks with diamond core drills.
The insurable value you can store in your safe depends on its resistance grade and your own insurance cover. Generally speaking, the higher the resistance grade, the higher the insurable amount. The following information applies as a guide:
Resistance grade | without alarm system | with alarm system | WALDIS model series |
I | n.a. | n.a. | – |
II | 50,000 | 100,000 | Eco |
III | 150,000 | 300,000 | Business |
IV | 500,000 | 1,000,000 | First |
V | 1,000,000 | 2,000,000 | Premium |
VII | 2,000,000 | 4,000,000 | Ultra |
The security of a safe is indicated by the so-called resistance grade, which is tested and certified according to the European standard EN 1143–1. In theory, the resistance grades range from 0 to 10 and are often given in Roman numerals (l to X). The resistance of the safe, i.e. how long it can withstand an attack, increases exponentially with the resistance grade. Resistance grades from 1 to 5 are common. 7 CD is currently the most secure safe in the world. It bears the name WALDIS Ultra and was designed by WALDIS Tresore AG in Rümlang and is also manufactured here in Switzerland.
Delivery and assembly
Of course, when you move house, your safe can move with you. In that event, professional assembly and anchoring are crucial for ensuring security. That’s why it’s important that this type of move is performed by experts. Our fitters are happy to help with this.
Once you’ve placed your order, you will receive your safe within six to eight weeks. We put every effort into delivering our safes within the specified period. In exceptional cases, such as particularly laborious special designs, the specified period may be exceeded. In that case, however, we will inform you in advance.
Express deliveries are also available on request.
The best place for a safe is where you need it most. For example, if you mainly store watches and jewellery in the safe, the dressing room would be a suitable location. Essentially, we recommend not hiding the safe but placing it where it is clearly visible. In the event of a break-in, burglars will focus on the safe and the rest of the house will remain unscathed. This prevents major damage to property and minimises the devastation. When choosing a location, it is important that the safe can be firmly anchored to the floor and rear wall. Concrete walls and floors are ideal for this. It must also be checked in advance that there are no cables near the drill holes. It must also be ensured that the load-bearing capacity of the substrate is sufficient. The installation and anchoring of the safe should always be carried out by specialised personnel. This is also important for insurance reasons.
We will be happy to provide comprehensive advice on site or by telephone when choosing your safe location. The positioning is crucial for correctly fixing the safe in place and plays a key role in ensuring security.
Make an appointment for your personal consultation here.
We have our own assembly team specialising in safe transport and assembly. Owing to the safes’ heavy weight, precise planning and specialist installation are essential to minimise risks. This also includes the organisation of any auxiliary resources, such as a crane. Our planning department will get in touch with you to arrange the smooth installation of your safe.
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